Terms and Conditions

PLEASE READ AND REVIEW THESE TERMS OF USE PRIOR TO ACCESSING OR USING THE SERVICE. BY ACCESSING OR USING ANY PORTION OF THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS.

This agreement is a legally binding contract between:

• UVN LTD, a company registered in the United Kingdom, with e-commerce code 47910 (Retailing through mail order houses or online), which manages and coordinates several platforms and e-stores (hereinafter referred to as the “Company,” “we,” “us,” or “our”). You may contact the Company by email at info@uvnltd.comor using the contact form on the homepage of the respective platform.
• The natural person or legal entity purchasing the Company’s products or services (hereinafter: the “Purchaser,” “Customer,” or “you”).

To learn more about how we manage your personal data, please see our Privacy Policy.

 

Table of Contents

1. Overview
2. Acceptance of Terms
3. General Conditions
   • Service Refusal
   • Data Transmission
   • Prohibited Activities
   • Headings
4. Changes to Terms and Conditions
5. Online Store Terms
   • Age Requirement
   • Prohibited Uses
   • Order Acceptance
   • Order Denial
6. Products and Services
   • Availability
   • Product Representation
   • Sales Limitations
   • Product Descriptions
   • Quality Assurance
7. Pricing and Payment
   • Product Pricing
   • International Orders and Customs Duties
   • Payment Methods
   • Pricing Errors
8. Orders and Payment Methods
   • Placing an Order
   • Confirmation and Acceptance of Orders
9. Shipping and Delivery
   • Shipping and Handling
   • Shipping Process
   • Risk of Loss
10. Returns, Exchanges, and Cancellations
    • Conditions for Returns
    • Defective or Non-Conforming Products
11. Guarantees and Warranties
    • Legal Guarantees
    • Remedies
12. Account Creation and Security
    • Account Creation
    • Accuracy of Information
    • Account Security
    • Unauthorized Access
13. No Warranty and Limitation of Liability
    • Disclaimer of Warranties
    • Limitation of Liability
14. Indemnification
15. Force Majeure
16. Prohibited Uses
17. Comments, Feedback, and User Posts
18. Personal Information
19. Data Protection
20. Governing Law and Dispute Resolution
21. Intellectual Property
22. Severability
23. Entire Agreement
24. Miscellaneous
25. Contact Us

 

1. Overview

UVN LTD manages various e-commerce websites and virtual shops, providing users with a range of products and services globally. These Terms and Conditions (the “Terms”) govern your access to and use of any platform or e-store operated by UVN LTD, including all information, tools, and services available from these Sites. By accessing or using any part of our platforms, you agree to these Terms.

 

2. Acceptance of Terms

We provide these Terms of Service (the terms, conditions, and policies contained herein) through any of the platforms, e-stores, and websites (the website, hereinafter referred to as the “Platform”) owned and operated by us, UVN LTD. These Terms apply to all visitors, users, and others who access or use the Service.

If you do not agree to all of these Terms, you shall not access our Platforms, use our Services, or make any Purchases. The Company may revise these Terms from time to time by posting changes on the platforms, and you are responsible for reviewing them periodically. Your continued use of our platforms following the posting of changes to the Terms means acceptance of the updated terms.

 

3. General Conditions

3.1. Service Refusal

We reserve the right to refuse service to anyone at any time for any reason, including but not limited to suspicious activity, violation of these Terms, or for business reasons.

3.2. Data Transmission

Although credit card information is always transmitted in encrypted form over networks, any other content you send may travel over unencrypted network routes and may be adjusted or formatted per the technical requirements of the networks or services. We use industry-standard encryption and security protocols to protect your data.

3.3. Prohibited Activities

You are expressly prohibited from reproducing, duplicating, copying, selling, reselling, or exploiting any part of the Service, including its use and access or any contact on the platforms through which the Service is provided, without our explicit written permission. This includes, but is not limited to, unauthorized scraping, data mining, or distribution of content.

3.4. Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

4. Changes to Terms and Conditions

UVN LTD reserves the right to update, modify, or replace any part of these Terms at its discretion. Changes to the Terms will be effective as soon as they are posted on the platforms. It is your responsibility to regularly check the Terms for any updates or changes. Your continued use of the platforms after the changes will constitute acceptance of the updated Terms.

 

5. Online Store Terms

5.1. Age Requirement

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have consented to allow any of your minor dependents to use the platforms. Minors may only use the platforms under the supervision of a parent or legal guardian.

5.2. Prohibited Uses

You are prohibited from using our products and services for any illicit or unauthorized purpose, and you must not breach the laws in your jurisdiction. Furthermore, you may not transmit any crippling viruses, worms, or code of a potentially destructive nature. You agree to use the Service only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, any other user.

5.3. Order Acceptance

Your order is an offer to buy and is subject to the availability of the products ordered. Orders must contain the customer’s requirements regarding delivery, payment, and identification details. Orders are only accepted upon confirmation of payment displayed in the Company’s email confirmation. We reserve the right to limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same account, credit card, and/or billing and/or shipping address. We may make changes to product offerings and prices at any time without notice.

5.4. Order Denial

We reserve the right to deny orders for various legitimate reasons, including abnormal requests or suspected bad-faith transactions. We will terminate your services immediately if you breach these Terms in any way.

 

6. Products and Services

6.1. Availability

Some products or services may be available exclusively online through our platforms and may be limited in quantity. These products or services are covered by our Return Policy for returns or exchanges.

6.2. Product Representation

While we make every effort to display the colors and images of our products as accurately as possible, we cannot guarantee that they will appear exactly as they do on your computer or device due to variations in monitor calibration.

6.3. Sales Limitations

We may limit the sale of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis. We reserve the right to refuse service to anyone at any time for any reason.

6.4. Product Descriptions

All product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue any product line at any time.

6.5. Quality Assurance

We do not guarantee that any product, service, or information obtained from us will meet your expectations. However, we will decide the quality of and entitlement to services or products purchased from us at our discretion.

 

7. Pricing and Payment

7.1. Product Pricing

• Currency Options: We offer product prices in different currencies on our platforms, namely Euros (€), Pounds Sterling (£), and US Dollars ($).
• VAT Inclusion: Prices may include VAT (Value Added Tax) according to your location. This is subject to variation, and the order summary will specify whether VAT is included.
• Additional Charges: All prices shown are exclusive of additional delivery charges or any other applicable charges unless otherwise specified on the product page.
• International Orders: International orders typically do not include EU VAT in the prices. Customs duties, taxes, or local charges (if any) will be payable by you and are not included in the product price.
• Price Changes: UVN LTD may alter prices at its discretion, but the price at the time of confirming your order will be the price you are ultimately billed.

7.2. International Orders and Customs Duties

• Customs Responsibility: You are liable for any customs duties or other taxes or fees applicable to international orders. These charges are beyond our control and must be paid by you.
• Delivered Duty Unpaid (DDU): If your order is Delivered Duty Unpaid (DDU), you will be responsible for paying these fees directly to the customs authorities in your country.
• Unclaimed Packages: No refund will be issued if the package is unclaimed, refused, or destroyed by the carrier. You are responsible for providing accurate shipping information and ensuring that the package is delivered.

7.3. Payment Methods

• Accepted Methods: Credit/debit cards, PayPal, and other international payment options are accepted at checkout. We may add or remove payment methods at our discretion.
• Payment Due: Payment is due as soon as an order is confirmed, including pre-orders. We reserve the right to cancel any order where payment is not received in a timely manner.
• Secure Processing: Payments are processed securely using certified third parties. No payment details are held by UVN LTD, and any financial data we process is encrypted.
• Payment Authorization: You represent that you are the authorized holder of the payment method used at checkout and that the payment method is valid.
• Payment Failure: Orders will be automatically canceled in case of payment failure. You will be notified of any payment issues, and you may update your payment information to complete the transaction.
• Installment Payments: Partners like Alma may offer payment in installments according to their terms and conditions. You are responsible for understanding and complying with the terms of any third-party payment service you use.

7.4. Pricing Errors

• Rectification: UVN LTD reserves the right to rectify any pricing discrepancies on our channels and may decline or cancel any purchase order containing a price error. If an error is found after your order has been confirmed, we will contact you to discuss the options available.

 

8. Orders and Payment Methods

8.1. Placing an Order

1. Add Products: Add the products you wish to purchase to your shopping cart.
2. Fill in Details: Enter your accurate contact details and delivery information. Ensure that the shipping address is correct, as we are not responsible for orders sent to incorrect addresses provided by you.
3. Review Order: Ensure you check your order details, including items, quantities, and shipping method. Review the total cost, including any applicable taxes and shipping fees.
4. Accept Terms: Tick the required box to accept these Terms and Conditions.
5. Pay Now: Select your payment option and complete the payment. You will receive an order confirmation email once the payment is successfully processed.

8.2. Confirmation and Acceptance of Orders

• Order Acceptance: All orders are subject to acceptance by UVN LTD. We may cancel or refuse any order for any reason at our discretion, including but not limited to inventory shortages, pricing errors, or suspicion of fraud.
• Confirmation Email: An email will be sent to you confirming your order, at which point your order becomes definitive. Please check this email for accuracy and contact us immediately if there are any discrepancies.

 

9. Shipping and Delivery

9.1. Shipping and Handling

• Delivery Charges: Delivery charges will be calculated at checkout based on your shipping location and the shipping method selected.
• Delivery Period: Delivery times vary depending on your location and the shipping method selected. Estimated delivery times are provided for guidance only and are not guaranteed.

9.2. Shipping Process

• Global Shipping: We ship worldwide. Delivery timeframes will be provided at checkout. International orders may be subject to customs delays, and we are not responsible for such delays.
• Tracking Information: You will receive a tracking number via email once your order has been shipped. Please use this tracking number to monitor the status of your shipment.

9.3. Risk of Loss

• Transfer of Risk: The risk of loss or damage to products passes to you upon delivery. For international orders, the risk passes to you when the carrier delivers the package to the customs office in your country.

 

10. Returns, Exchanges, and Cancellations

You have the right to cancel your purchase agreement and request a return or refund within 14 days of receiving the products. Please email info@uvnltd.com to initiate the return process.

10.1. Conditions for Returns

• Product Condition: Products must be in their original, unused condition, including all packaging, tags, and accessories. Products must be returned in a manner that allows us to resell them.
• Return Shipping: You are responsible for the cost of return shipping unless the return is due to a product defect or our error.
• Refunds: Refunds will be issued to the same payment method used for the purchase, minus any applicable restocking fees or shipping costs, within 30 days of receiving the returned product.
• Exclusions: This return policy does not apply to custom or personalized products, which may not be returned for a refund. We reserve the right to refuse returns of products that do not meet the return conditions outlined herein.

10.2. Defective or Non-Conforming Products

• Contact Us: If you receive a defective or non-conforming item, contact our Customer Service team immediately at info@uvnltd.com.
• Repair or Replacement: We will repair or replace the defective goods free of charge within a reasonable period. If a replacement is not possible, we will provide a full refund.
• Display Variations: Differences due to display settings (e.g., screen variations) are not grounds for a return. We are not responsible for variations in color accuracy due to monitor settings.

 

11. Guarantees and Warranties

We guarantee that our products will conform to their descriptions. Please contact us immediately with any defects or problems for inspection and verification.

11.1. Legal Guarantees

• Conformity Guarantee: Products should correspond with the descriptions found on our platforms. If a product does not conform to its description, you have the right to return it or request a replacement.
• Hidden Defects: Products must be free from latent (hidden) defects that were not visible at the time of purchase. If a product is found to have a hidden defect, you may request a repair, replacement, or refund.

11.2. Remedies

If a product is defective or not in conformity, you may request:

• Replacement or repair (if available): We will endeavor to repair or replace the product at no additional cost to you.
• A full refund upon return of the product: If a repair or replacement is not feasible, we will provide a full refund.

To submit a claim under these guarantees, please contact us at info@uvnltd.com. Please include your order number, a description of the issue, and any relevant photographs or documentation.

 

12. Account Creation and Security

12.1. Account Creation

To access certain features of our platforms, such as placing orders or accessing personal settings, you may need to register an account. Creating an account allows you to track your orders, save payment methods, and manage your preferences.

12.2. Accuracy of Information

When creating an account, you agree to provide accurate, complete, and current information. You are responsible for maintaining the accuracy of your account information and updating it as necessary.

12.3. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You should never share your login credentials with anyone else.

12.4. Unauthorized Access

You shall be fully responsible for all activities performed under your account, whether by you or an unauthorized third party. If you believe your account has been compromised, please change your password immediately and contact us at info@uvnltd.com.

 

13. No Warranty and Limitation of Liability

13.1. Disclaimer of Warranties

The services and content on our platforms are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and course of performance.

13.2. Limitation of Liability

UVN LTD shall not be liable, to the fullest extent permitted by applicable law, for any direct, indirect, incidental, special, punitive, or consequential damages resulting from or related to the use of our platforms or services, including but not limited to damages for loss of profits, loss of data, business interruption, or any other pecuniary loss, even if UVN LTD has been advised of the possibility of such damages.

 

14. Indemnification

You agree to indemnify and hold harmless UVN LTD and its affiliates from any claims, damages, or legal consequences resulting from your actions, including your violation of these Terms or third-party rights. This includes, but is not limited to, claims related to intellectual property infringement, defamation, or unauthorized use of the Service.

 

15. Force Majeure

UVN LTD will not be responsible for any delays or failures to comply with our obligations under these Terms if the delay or failure is due to an event outside our reasonable control, such as natural disasters, war, government regulations, or other force majeure events. We will make reasonable efforts to resume services as soon as possible under the circumstances.

 

16. Prohibited Uses

You agree not to use our platforms in a manner that violates applicable laws or the rights of any person. This includes, but is not limited to, engaging in illegal activities, infringing on intellectual property rights, or transmitting harmful code.

 

17. Comments, Feedback, and User Posts

You are responsible for the accuracy of your comments, and we assume no liability for any comments posted by you or any third party. We reserve the right to remove any user-generated content that violates these Terms or is deemed inappropriate by us.

 

18. Personal Information

Your submission of personal information is governed by our Privacy Policy, which outlines how we collect, use, and protect your data. By using our platforms, you consent to the collection and use of your personal information as described in the Privacy Policy.

 

19. Data Protection

We comply with all relevant data protection laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). We implement technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

 

20. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the United Kingdom. Any disputes will be addressed in the courts of England and Wales. You irrevocably submit to the exclusive jurisdiction of these courts for any legal action arising from these Terms.

 

21. Intellectual Property

All content on this site and in the app is the property of UVN LTD or its licensors and is protected by UK Copyright Law. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

 

22. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. If a court finds a provision unenforceable, we may substitute a valid provision that most closely reflects our original intent.

 

23. Entire Agreement

These Terms constitute the entire agreement between you and UVN LTD regarding your use of our services and platforms. They supersede any prior agreements between you and UVN LTD relating to the subject matter hereof.

 

24. Miscellaneous

UVN LTD may modify or amend these Terms without notice at any time. We recommend that you review these Terms periodically to stay informed about any changes. Continued use of the platforms after any such changes constitutes acceptance of the new Terms.

 

25. Contact Us

If you have any questions about these Terms, please contact us at info@uvnltd.com.

 

Sources

• GDPR Information
• Data Protection Act 2018
• UK Copyright Law