Payment Policy

Welcome to UVN LTD, based in London, United Kingdom. This Payment Policy explains the policies regarding payment for products or services offered by UVN LTD on its main website and on its e-commerce platforms. We want to provide our customers with clarity, security, and trust in each transaction.

Payment Requirement

All purchases are full price at checkout. Orders are processed and shipped only after a successful payment has been made. To ensure your order is served quickly and on time!

Accepted Payment Methods

With UVN LTD, there are lots of payment options available for your use:

·       Credit and Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club International, and JCB.

·       Digital Payment Platforms: Stripe, PayPal, Venmo, Shopify Pay, Apple Pay, Google Pay, Amazon Pay.

·       Cryptocurrency Payments: Bitcoin (BTC), Ethereum (ETH), and other popular cryptocurrencies (when available). Refunds for payments made by cryptocurrency will be completed by sending the funds to the original payment method.

Secure Payment Processing

All payments are handled through PCI DSS compliant certified third-party providers. We do not hold or handle sensitive financial details ourselves, and all financial data is securely processed by our third-party payment processors.

Important Security Notes:

·       Employees of UVN LTD will never ask for personally sensitive payment information using email, phone, or other modes of communication. If you receive a request of this nature, please report it immediately to our customer service team.

·       Verify the authenticity of payment channels owned by UVN LTD:

o   Make sure the URL includes “https://” and verify the company domain.

o   Refrain from clicking links in unsolicited emails or messages.

o   Check the sender’s email address (e.g., @uvnltd.com).

o   Identify inconsistencies in the layout or language of the website.

o   If unsure, use direct contact methods to verify that matters are genuine, including emailing UVN LTD’s official support team through the email address or contact form on its website.

For details on safe online purchases, check out the PCI Security Standards Council.

Fraud Prevention and Disputes

UVN LTD implements strong procedures, such as the use of encryption technologies and monitoring systems, aimed to identify and prevent fraudulent activities. If you suspect any unauthorized charges, notify us at once. We will cooperate closely with you and your payment provider to resolve any disputes quickly and fairly.

Out-of-Stock Items

All listed products may be unavailable on any UVN LTD platforms. You can subscribe to back-in-stock notifications to be informed about the availability of the product.

Refunds and Returns

UVN LTD is committed to customer satisfaction and has a return or exchange policy if:

·       Items Damaged on Delivery or Are Defective: Replaced or refunded in full at no extra cost.

·       Orders That Are Incorrect: Immediate correction of fulfillment failures.

·       Change of Mind: Unused and unopened items returned for a refund minus shipping. For “change of mind” returns, return shipping costs are at the customer’s expense. Returns must be made within 30 days of being delivered. Restocking fees may apply.

Refunds will be processed to the original payment method within 5–10 business days. For further information, please see our Returns and Refunds Policy.

Currency Conversion and Fees

Currency conversion fees may apply for international transactions and are the responsibility of the customer. UVN LTD does not provide approximate conversion rates at checkout. We suggest checking with your payment provider for information on currency conversion rates and international transaction fees.

Taxes and Duties

·       For UK and EU Customers: Relevant VAT is included in prices.

·       International Orders: Any additional taxes or customs fees will be the responsibility of the customer. The checkout process will, whenever possible, warn customers about potential additional fees.

For more information on international taxes, please see the UK Government Import Duty Guidance.

Contact Us

If you have questions or issues regarding payments, please reach out to our support team:

·       Email: payments@uvnltd.com

·       Business Address: UVN LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

We strive to reply to all inquiries within 24–48 hours.

Data Protection

This Privacy Policy describes how UVN LTD collects, uses, and protects your information in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR) for customers in the European Union. Personal data is securely processed and only used for processing payments and order fulfillment.

See our Privacy Policy for additional details.

·       Email of the Data Protection Officer: dpo@uvnltd.com

 

Policy Updates

UVN LTD may amend this Payment Policy at any time. Customers will be notified about material changes via our website or email. This document lists the latest date of update at the top.