Last Updated: 19 January 2025
Delivery and Shipping Policy
Welcome to UVN LTD (”we”, “our” or “us”), based in London, United Kingdom. We strive to provide the best experience to our global customers. This Delivery and Shipping Policy outlines our procedures, timelines, and general terms related to the delivery and shipping of orders. Our goal is to ensure transparency, reliability, and your utmost satisfaction.
For more information on how we handle your personal data, please refer to our Privacy Policy.
1. Zones of Delivery and Timeframes
UVN LTD offers worldwide shipping to numerous countries. Delivery times vary depending on the destination, product availability, and warehouse location.
1.1. Delivery Estimates
· Order processing time is excluded (refer to Section 2: Order Processing).
· Delivery times may vary due to factors such as warehouse type, customs clearance, holidays, or other unforeseen events beyond our control.
· The maximum delivery time is 60 working days. If your order does not arrive within this timeframe, it will be considered lost in transit, and you may qualify for a replacement or refund.
1.2. Standard Delivery Times (By Region)
· United Kingdom: 3–14 business days
· European Union (EU): 5–14 business days
· United States & Canada: 3–15 business days
· Australia & New Zealand: 10–20 business days
· Rest of World: 7–30 business days
2. Order Processing
Processing times may vary depending on the nature of the order and seasonal demand.
2.1. Standard Processing
· Typically takes 1–3 business days (Monday through Friday, excluding holidays).
2.2. Peak Period Processing
· During high-demand periods (e.g., holidays or sales), processing may take 3–5 business days.
2.3. Priority Processing
· At checkout, you can select expedited handling for processing and shipment within 24 hours.
3. Shipping Methods and Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of your order.
3.1. Shipping Options
· Standard Shipping: Economical delivery within the estimated delivery timeframe.
· Express Shipping (2-3 days): Available for select regions.
· Free Shipping: Offered on select orders or during promotions. Check eligibility criteria at checkout.
3.2. Additional Costs
· International Orders: Subject to customs duties and import taxes, which are the customer’s responsibility.
4. Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number.
4.1. Tracking Methods
· Tracking Email: Sent to your registered email address.
· Customer Account Dashboard: Track your order directly on our website.
· Carrier Website: Use the tracking number to monitor your order on the carrier’s website (e.g., FedEx, UPS, Royal Mail).
5. Customs and Import Duties
For international orders, customs and import duties may apply.
5.1. Duties and Taxes
· Governed by the destination country and are the customer’s responsibility.
5.2. Customer Responsibility
· By placing an order, you accept these charges. We recommend checking your country’s import regulations before ordering.
6. Packaging and Sustainability
We are committed to sustainable practices and ensuring your orders arrive safely.
6.1. Packaging Features
· Eco-Friendly Materials: Low-impact, reusable, or recyclable packaging.
· Sturdy Design: Ensures the safety of your products during transit.
6.2. Important Note
· Approximately 1 in 1,000 shipments may experience damage. If you encounter any issues, please refer to our Returns and Refunds Policy.
7. Lost, Stolen, or Damaged Packages
While we strive for safe delivery, certain conditions may result in lost, stolen, or damaged packages.
7.1. Lost Packages
· If your order does not arrive within the estimated delivery time plus 10 days, contact us. We will investigate and issue a replacement or refund.
7.2. Stolen Packages
· UVN LTD is not liable for packages marked as “delivered” but missing. We recommend choosing secure delivery options.
7.3. Damaged Packages
· Report damage within 48 hours of receipt. Provide your order number, a description of the damage, and clear photos for a replacement or refund.
8. Wrong Address / Address Not Found
If you provide an incorrect or incomplete address, we may not be able to deliver your order.
8.1. Address Changes
· Contact us within 12 hours of placing your order to update the address.
8.2. Non-Delivery Due to Incorrect Address
· UVN LTD is not responsible for delays or non-delivery caused by incorrect addresses. Reshipment may incur additional shipping charges.
9. Holiday and Peak Season Delays
During major holidays or peak seasons, delivery times may be extended. We recommend ordering early to avoid delays.
10. Returns and Refunds
If you are unsatisfied with your purchase, please refer to our Returns and Refunds Policy for instructions on initiating a return or exchange.
11. Adherence to Data Protection Laws
At UVN LTD, we prioritize your privacy and the security of your personal data. We comply with global data protection regulations, including:
· GDPR (General Data Protection Regulation)
· CCPA (California Consumer Privacy Act)
· LGPD (Lei Geral de Proteção de Dados)
For more details, visit our Privacy Policy.
12. Multi-Platform and Multi-Store Operations
As an e-commerce company operating multiple online stores and platforms, UVN LTD ensures consistent delivery and shipping policies across all platforms.
12.1. Centralized Logistics
· All orders are processed through a centralized logistics system to ensure efficiency and accuracy.
12.2. Platform-Specific Promotions
· Some platforms may offer unique shipping promotions or discounts. Check the specific platform for details.
12.3. Unified Customer Support
· Our customer support team is trained to handle inquiries from all platforms, ensuring a seamless experience.
13. Internal Linking and Navigation
To enhance your experience, we’ve integrated internal links for easy navigation:
14. Contact Us
For questions related to delivery, shipping, or other concerns, please reach out:
· Email: support@uvnltd.com
· Telephone: +44 736 648 5844
· Business Hours: Mon – Fri, 9:00 AM – 6:00 PM (GMT)
We aim to respond to all inquiries within 24–48 hours.
15. Conclusion
Thank you for choosing UVN LTD. We are committed to providing exceptional service and ensuring a smooth shopping experience from start to finish. Your satisfaction is our top priority.
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