Return and Refund Policy
Thank you for selecting UVN LTD. We are committed to providing a seamless shopping experience for our customers across all platforms. This policy outlines our return and refund procedures.
We strive to offer high-quality products and services. This policy explains the eligibility criteria, processes, and special considerations for returns and refunds.
General Return Policy
· Return Window: Within 30 days of delivery, except for defective or non-conforming items.
· Eligible Returns: Products must be unused, with all tags, labels, and packaging intact.
· Nonrefundable Returns: Worn items, items without tags, and customized items (unless defective).
Return Process
Step 1: Contact Customer Service
· Email: info@uvnltd.com
· Include: Your order number, reason for return, and item details.
Step 2: Get a Return Authorization Number (RAN)
· We will provide a RAN for you to include in your return shipment.
Step 3: Package and Send Back the Return
· Package your RAN along with your return.
· Note: Customers are responsible for return shipping costs unless the return is due to our mistake. In such cases, we will provide a prepaid return label.
Step 4: Inspected and Processed
· Upon receipt, items will be inspected. Approved returns will be processed within 7 business days after inspection.
Refund Policy
· Refund Type: Refunds will be issued for the full or partial amount and will be credited to the original method of payment.
· Processing Time: Refunds are typically credited to your account within 7–10 business days.
· Shipping Costs: Shipping costs are non-refundable unless the return is due to our error.
· Currency and Exchange Rates: Refunds will be issued in the original currency of the transaction. Exchange rates may fluctuate.
Exchanges
· Exchange Policy: We currently do not handle direct exchanges. To exchange an item, return the original item and place a new order.
· Why This Process? This ensures the quickest turnaround time with minimal waiting.
Defective or Incorrect Items
· Please Do Not Return Damaged, Defective, or Incorrect Items.
o Contact Us: Inform us within 48 hours of receiving the item.
o Provide Details: Your order number, photos, and a description of the problem.
o Resolution:
§ If the product is damaged or defective, we will provide a prepaid return label.
§ You may choose a replacement or a full refund.
o Goal: To resolve these issues within 7 business days from receipt of your return.
EU Consumer Rights
· Cancellation Period: EU consumers have the right to cancel their order within 14 days of receiving the goods.
· Return Shipping: Customers are responsible for return shipping costs unless the item is defective.
Additional Information
· Gift Returns: We will notify the original purchaser and issue the refund to their original payment method. Unfortunately, we cannot issue store credit or refunds directly to the gift recipient.
· Changes: Any changes to this policy will be posted on our website. Major changes will be communicated to customers via email.
Contact Information
· Email: info@uvnltd.com
· Business Address:
UVN LTD
71-75 Shelton Street
London, WC2H 9JQ
UK, Covent Garden
Data Protection Compliance
· We are committed to GDPR, CCPA, LGPD, PDPA, PECR, APPs, APPI, and Mexican Data Protection Law compliance. Your personal data will be processed securely. For more information, see our Privacy Policy.
Your trust is crucial to us, and we are dedicated to ensuring our return and refund process is clear and effective. Please reach out to our customer service team if you have any questions.
Return and Refund Policy